Verint Systems

Axcess Nordic has delivered solutions from Verint Systems since 2011. Verint systems offer a wide range of solutions for the modern customer centre. Tools which make work more efficient (e.g. workforce management and communication centres), improve customer communication (e.g. Quality Management), deliver operational insight (e.g. Speech Analytics) and regular communication systems.

Verint Systems is a global market leader within the area typically referred to as WFO (Work Force Optimisation) and WFM (Workforce Management) and more than 10,000 companies and organisations in more than 180 countries – including 80% of Forbes Fortune 100 companies – use solutions from Verint Systems.

According to Gartner Magic Quadrant as well as Forrester Wawe Verint is among the 3 leading WFO players.

Axcess Nordic sells and implements solutions on behalf of Verint Systems in the Nordic countries and has status of Platinum Partner (highest possible partner status), which requires an extensive knowledge of the company’s solutions.

Calabrio

Calabrio offers en-suite within the field commonly referred to as Workforce Optimisation (WFO). The company offers solutions for small and medium-sized companies, major enterprise companies as well as public organisations.

The advantage of Calabrio’s solutions is that they can be locally installed, via cloud and as a hybrid solution.

Calabrio offers tools which help companies streamline work (e.g. Workforce Management and Performance Management), improve customer communication (e.g. Quality Management) and Compliance Recording to record customer calls.

According to Gartner Magic Quadrant as well as Forrester Wawe Calabrio is among the 3 leading WFO players and Calabrio’s solutions are characterised by being very intuitive and user-friendly.

Axcess Nordic sells and implements solutions on behalf of Calabrio in the Nordic countries and has status of Platinum PLUS Partner (highest possible partner status), which requires extensive knowledge of the company’s solutions.

AVAYA

Axcess Nordic has formed a partnership with Avaya to be able to offer certified consultancy. We sell, implement, support and consult on Workforce Optimisation (WFO) and Workforce Management (WFM) solutions for Avaya platforms.

Avaya forms a strategic partnership with Verint Systems. This means that if you use an Avaya platform you will be able to buy WFO and WFM solutions from Verint Systems through Avaya. This way, you will have access to best-in-class solutions and direct support.

Avaya is a global market leader within IP telephony, collaboration and contact centre solutions. Over the last 10 years, Avaya solutions for more than 4.5million customer centre employees have been implemented worldwide.

In the Nordic countries, Avaya plays a dominant role, especially within contact centre solutions.

Axcess Nordic is a certified Avaya partner.

CISCO

Axcess Nordic has a focused approach to supporting Cisco’s collaboration solutions which, among other things, entails a number of solutions which can work on top of a Cisco based telephony and contact centre set-up. We offer in this way, among other things, certified consultancy and we are licensed to sell, implement, support and consult on Workforce Optimisation (WFO) and Workforce Management (WFM) solutions for Cisco platforms.

Cisco has entered into a strategic partnership with Calabrio as well as Verint Systems, enabling you as a Cisco customer to buy WFO and WFM solutions from Calabrio and Verint systems via Cisco and, in this way, gain access to best-in class solutions which are compatible and offer direct support. Solutions can be bought as Cisco-OEM or via the so-called Cisco Solution Plus program.

Cisco is a global market leader within IP telephony, video, collaboration and contact centre solutions.

Microsoft

At Axcess Nordic, we are very much aware that Microsoft’s solutions within the area of collaboration (e.g. Skype for Business and Office 365 with Skype) are collaboration solutions which are gaining in the Nordic countries. For this reason, we also offer tools which support these platforms, e.g. Compliance Recording.

For this reason, we also offer our solutions to these platforms, e.g. Compliance Recording. Here, we can offer to record a Microsoft based communication, this could, for instance, be Skype chat, voice, text and e-mail interactions as well as screen data with a solution based on Verint Systems.

See, for instance, the following for more information:

https://www.verba.com/solutions/compliance/skype-for-business-recording/

Axcess Nordic is ready to talk to Microsoft customers about your requirements and wishes for Workforce Optimisation (WFO).

IPC

Reliable communication is the key to an efficient workstation when finance houses’ and energy companies’ trading departments act on the global markets.

IPC is one of the global market leaders with information and communication technology for trading floors, and it is a company known for its ability to satisfy even the most demanding traders.

Axcess Nordic and IPC have been partners for more than 10 years and Axcess Nordic delivers and supports IPC’s solutions for several Nordic finance and energy companies using IPC as a modern and efficient communications platform.

SBFI

SBFI has built a solid brand as supplier of specially-designed tables and storage solutions for trading floors and office environments. SBFI’s tables are constructed to be able to offer space, cooling as well as a set-up to satisfy even the most demanding trading workstation.

Axcess Nordic and SBFI have worked together for more than 10 years to deliver the most modern and professional solutions for the Nordic finance and control room market.

Amulet Hotkey

Amulet Hotkey delivers compute, performance, flexibility and scalability to workstations and desktop infrastructure of a quality accommodating even the most demanding work stations. For this reason, Amulet Hotkey offers relevant solutions for trading floors and control rooms especially, as these typically place high demands on speed, redundancy and multiple screens which all have to work optimally.

Axcess Nordic and Amulet Hotkey have worked together since 2013 to deliver solutions to the Nordic market.

Verint Verba

Verint Verba is a high-end enterprise trading and collaboration compliance platform for the financial services industry.

Verint Verba solutions fulfills the requirements within compliance recording that financial institutions, banks and others with trading floor activities must comply with. Furthermore, it supports trading floor communication platforms like IPC and BT.

Verint Verba is also a perfect match to Microsoft, with direct integration options for Skype for Business and gives the opportunity to record all kinds of communication like voice, video, chat, screen etc.

Axcess Nordic have been partners with Verint Verba since 2017, when they where acquired by Verint Systems. Verba is now an integral part of Verints suite of solutions.

Our consultants are now fully trained and certified – ready to help the Nordic market get started.

Centrical (formerly GamEffective)

Centrical is a market-leading solution in performance and e-learning that utilizes game mechanisms to engage users and increase performance and learning. The solution is focused on contact center environment´s but is also widely used in e.g. the retail sector.

Centrical has enjoyed recognition from Gartner and large global companies such as Microsoft has taken use of the solution .

Centrical offers real-time feedback on personal goals (KPIs), benchmarks these with past performance and / or colleagues. The solution engages the user to improve and offers relevant learning opportunities (e-learning) that the customer makes available via the platform. In many ways, the solution can be compared to your personal fitness tracker, just applied to your work goals.

Centrical is about performance and learning. Combining the two, it is extremely powerful and demonstrates its value to customers using the solution. Performance based learning based on real-time performance data. The solution pushes relevant content and microlearning activities to the right employees at the right times, to maximize the learning and outcomes.

Axcess Nordic has been a partner with Centrical since 2018. We have trained our consultants and are today ready to help the Nordic market adopting the solutions.