Verint Systems
Axcess Nordic has delivered solutions from Verint Systems since 2011. Verint systems offer a wide range of solutions for the modern customer centre. Tools which make work more efficient (e.g. workforce management and communication centres), improve customer communication (e.g. Quality Management), deliver operational insight (e.g. Speech Analytics) and regular communication systems.
Verint Systems is a global market leader within the area typically referred to as WFO (Work Force Optimisation) and WFM (Workforce Management) and more than 10,000 companies and organisations in more than 180 countries – including 80% of Forbes Fortune 100 companies – use solutions from Verint Systems.
According to Gartner Magic Quadrant as well as Forrester Wawe Verint is among the 3 leading WFO players.
Axcess Nordic sells and implements solutions on behalf of Verint Systems in the Nordic countries and has status of Platinum Partner (highest possible partner status), which requires an extensive knowledge of the company’s solutions.
Calabrio
Calabrio and Verint were brought together under the Verint brand in 2026. Together, the two companies combine their strong capabilities in Workforce Management, Workforce Engagement, AI, analytics, and automation into a single platform for modern contact centres.
Calabrio has for many years been one of the leading specialists in Workforce Management and Workforce Engagement and is now part of Verint’s overall portfolio.
Axcess Nordic helps organisations achieve better planning, higher productivity, and stronger employee experiences through Calabrio’s Workforce Management solutions.
Puzzel
Puzzel is a modular, AI-native CX ecosystem that helps contact centres reduce complexity, unify customer conversations, and deliver faster, more human service. The platform brings together every channel, system, and stakeholder in one solution, combining automation with real-time agent support to reduce manual work, unlock valuable insights, and improve first-contact resolution.
Whether modernising existing systems or expanding cloud-based contact centre operations, Puzzel adapts to your organisation’s needs through a flexible and future-ready platform. Used by leading organisations across Europe, Puzzel helps businesses get more from their resources, increase efficiency, and improve customer satisfaction. Customers report up to 278% ROI, demonstrating the value of intelligent, people-focused customer service.
Axcess Nordic has partnered with Puzzel since 2018.
AVAYA
Axcess Nordic has formed a partnership with Avaya to be able to offer certified consultancy. We sell, implement, support and consult on Workforce Optimisation (WFO) and Workforce Management (WFM) solutions for Avaya platforms.
Avaya forms a strategic partnership with Verint Systems. This means that if you use an Avaya platform you will be able to buy WFO and WFM solutions from Verint Systems through Avaya. This way, you will have access to best-in-class solutions and direct support.
Avaya is a global market leader within IP telephony, collaboration and contact centre solutions. Over the last 10 years, Avaya solutions for more than 4.5million customer centre employees have been implemented worldwide.
In the Nordic countries, Avaya plays a dominant role, especially within contact centre solutions.
Axcess Nordic is a certified Avaya partner.
CISCO
Axcess Nordic has a focused approach to supporting Cisco’s collaboration solutions which, among other things, entails a number of solutions which can work on top of a Cisco based telephony and contact centre set-up. We offer in this way, among other things, certified consultancy and we are licensed to sell, implement, support and consult on Workforce Optimisation (WFO) and Workforce Management (WFM) solutions for Cisco platforms.
Cisco has entered into a strategic partnership with Calabrio as well as Verint Systems, enabling you as a Cisco customer to buy WFO and WFM solutions from Calabrio and Verint systems via Cisco and, in this way, gain access to best-in class solutions which are compatible and offer direct support. Solutions can be bought as Cisco-OEM or via the so-called Cisco Solution Plus program.
Cisco is a global market leader within IP telephony, video, collaboration and contact centre solutions.
Microsoft
At Axcess Nordic, we are very much aware that Microsoft’s solutions within the area of collaboration (e.g. Skype for Business and Office 365 with Skype) are collaboration solutions which are gaining in the Nordic countries. For this reason, we also offer tools which support these platforms, e.g. Compliance Recording.
For this reason, we also offer our solutions to these platforms, e.g. Compliance Recording. Here, we can offer to record a Microsoft based communication, this could, for instance, be Skype chat, voice, text and e-mail interactions as well as screen data with a solution based on Verint Systems.
See, for instance, the following for more information:
https://www.verba.com/solutions/compliance/skype-for-business-recording/
Axcess Nordic is ready to talk to Microsoft customers about your requirements and wishes for Workforce Optimisation (WFO).
About Us
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.
Axcess Nordic A/S
Lautrupvang 6, DK-2750 Ballerup
+45 70 26 41 41
CVR: 34082863
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