Meet Webhelp Nordic, leading customer service outsourcing partner in the Nordics, actively using gamification

Gamification in the contact center is a hot topic and for good reason: Motivating agents are indeed a driver for both efficiency and customer satisfaction. Join this morning brief and learn how GamEffective’s gamification software can do the job.

Why motivating agents is big business

Contact center agents are measured on their entire day, from the moment they log on to the phone, every break, every call, every second of wrap up time, adding sales stats, quality scores, talk time, data quality and more. Everything is about numbers, KPI’s and productivity so the need of a stimulating working environment is massive! Johanna will share hands-on cases from her time working at British Gas, UK’s leading energy supplier, and why motivating agents is crucial.

Johanna Bernshed, WFO consultant at Axcess Nordic

Engaging contact center agents through gamification

Get a unique introduction to the cutting edge gamification platform from GamEffective for customer service employees, designed to help your teams meet and even exceed daily expectations. Keywords: Personalised guidance through real-time feedback, gamified goals and training – all geared to drive customer satisfaction, boost first-call resolution rates and shrink average handle times.

Arbelle Dolev, Customer Succes Manager at GamEffective

 Case: Gamification at Webhelp Nordic

Fredrik Jakobsson and Brent Bond will share their personal experience of implementing gamification software in a contact center of 150 agents. What were the benefits? What should you be aware of? How did the software help improve business critical KPI’s?

Fredrik Jakobsson, Global Program Development Manager at Webhelp Nordic & Brent Bond, COO at Webhelp Nordic, the largest business process outsourcer in Scandinavia