See how Axcess Nordic customers are innovating in Customer engagement and trading.
We offer webinars that provide deeper insight into our solutions.
Compliance – Recording for finance institutions – Introduction to Verint Verba well proven enterprise solution
With Andras Kis-Benedek
Held in English
Topdanmark is the second largest insurance and life and pension company in Denmark, with market share of 17 percent in non-life insurance and eight percent in life insurance. Headquartered in Ballerup, the organisation has approximately 2,450 employees
Topdanmark is the second largest insurance company in Denmark. Having deployed Verint Call Recording, Quality Management, Screen Capture, Performance Management, Speech Analytics and Enterprise Feedback Management to optimize its customer experience and increase satisfaction and brand loyalty at each touchpoint, the company has not only improved first contact resolution and lowered repeat calls, but now has access to a 360 degree view of customer interactions. It allows them to surface feedback and insight on new offers, customer preferences and performance of marketing campaigns, create meaningful KPI’s for its sales agents and extend the value of customer relationships.
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Morningbrief | More information will come later
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.