Support IPC Unigy
We will take great pride in supporting your implementation of IPC Unigy platform. The full portfolio of our service concept and our decades long experience is at your disposal. We have been supporting IPC customers in our region for more than a decade and have a range of customers with IPC Unigy systems.
Axcess Nordic is an official support partner of IPC Unigy portfolio in the Nordic region. This gives us full support and access to IPC’s 3rd and 4th line support – enabling us to sort any kind of issues that might occur.
We have trained and certified Systems Engineers on the IPC Unigy trading voice solutions – and if you are still on a IPC Alliance system, we can help you gain the advantages of moving to at software and IT based solution. Savings and modern infrastructure possibilities, including moving trading voice to your virtual infrastructure, are available – let us help you getting there.
Our Service Concept consist of:
- Axcess Nordic Basic Care
- Axcess Nordic Enhanced Care
- Axcess Nordic Proactive Care
- Axcess Nordic All-Inclusive Care
These services can be delivered in these standard SLA levels:
- Basic: SLA 8 x 5 x Next Business Day
- Advanced: SLA 8x5x4
- Advanced+: SLA 24x7x4
- Mission Critical: SLA 24x7x2
Please reach out – we will love to discuss the possibilities
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.