Support ITS system
We will take great pride in supporting your implementation of BT ITS System. The full portfolio of our service concept and our decades long experience is at your disposal.
Axcess Nordic is an official distributor of BT ITS portfolio in the Nordic region. This gives us full support and access to BT’s 3rd and 4th line support – enabling us to sort any kind of issues that might occur.
One of the obligations we have in our partnership with BT is to stay up to date and certified on the solution set we are putting to the market.
Currently we are the only trained and certified partner on both the BT ITS system and the new BT trading voice solutions – so we can support your current system and going forward help you to gain the advantages of moving to at software and IT based solution. Savings and modern infrastructure possibilities, including moving trading voice to your virtual infrastructure, are available – let us help you getting there.
Our Service Concept consist of:
- Axcess Nordic Basic Care
- Axcess Nordic Enhanced Care
- Axcess Nordic Proactive Care
- Axcess Nordic All-Inclusive Care
These services can be delivered in these standard SLA levels:
- Basic: SLA 8 x 5 x Next Business Day
- Advanced: SLA 8x5x4
- Advanced+: SLA 24x7x4
- Mission Critical: SLA 24x7x2
Please reach out – we will love to discuss the possibilities
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.