Benefits

• Parity Policy Check is constantly logging and comparing all information behind the scenes of every call entering and leaving a voice environment, against calls recorded, recording policy applied and actual calls recorded in line with the policy.
• Testing of the entire voice communications and recording infrastructure, indicating and alerting if any does not add up.
• Automation of “Walk the floor” and routine checks
• Proactively simulates the use of critical communication paths with automated “walk the floor” audio quality testing to help ensure workstation, voice platform, and call recorder availability, and that calls can be retrieved correctly.
• Realtime alerts if there are failures against policy
• Retrieve Media Vault provides a single media vault to locate and extract all call records, any recorded data, whether recent or legacy, to be retrieved in a readable, compliant format for provision of evidence or internal investigation, into a secure, digitally signed, auditable, open standards database — rapidly and without human intervention
• Verify Policy Engine compares rules and regulations to actual policies applied to the compliance infrastructure to validate the performance of business-level functions.
• The solution tracks users, job roles, and change requests to help ensure that policies are applied correctly.
• Vendor-independent, meaning it can work wide a broad variety of communication solutions within the trader voice, contact center, compliance recording solutions and more.