HOW FORCA USES SPEECH ANALYTICS TO CREATE GREAT MEMBER EXPERIENCE

Nicholas Huth Skjoldborg Reim, Head of Member Universes, shares results and learnings using Speech Analytics

TELEFACTION IS NOW PART OF AXCESS NORDIC

The Customer Feedback pioneers and specialists in NPS, eNPS, CSAT, CX and much more

SPEECH ANALYTICS AT TOPDANMARK

Watch and listen to Topdanmark’s experiences with Verint Speech Analytics

OPTIMISE CUSTOMER CONTACT

Workforce Management • Quality Management • Performance Management • Knowledge Management • Gamification

THE AXCESS NORDIC EXPERIENCE

Modern companies’ challenge is not a lack of data – it is a lack of operational insight. Axcess Nordic helps service-oriented companies optimise and develop customer contact. 

It is our ambition to be a market leading provider of a 360 degree insight in the customer experience

We work with leading software houses within the field which is typically known as Workforce

Engagement Management (WEM) and Workforce Management (WFM). This includes everything from recording calls, Speech Analytics (automated call analysis), Customer Feedback, quality control, and workforce management as well as much more for supporting modern contact centres.

The possibilities are endless but the most important thing for us is to help you choose the right solution and ensure that your investment creates value.

We call this ‘The Axcess Nordic Experience’.

This is what we do

We consult

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We design

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We implement

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We operate

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We help you derive value

About Us

We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.

Axcess Nordic A/S

Lautrupvang 6, DK-2750 Ballerup

info@axcessnordic.com

+45 70 26 41 41

CVR: 34082863

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