Your calls are a fantastic and inexhaustible source of knowledge about customers’ expectations, requirements and experiences, the quality and efficiency of your service, your products, prices and fees as well as digital solutions, communication, marketing and competitors. And, with Speech Analytics, you have direct access to this knowledge.
Operational insight for customer centres
Modern companies’ challenge is not a lack of data – it is a lack of operational insight.
Axcess Nordic helps service-oriented companies optimise and develop customer contact.
We work with leading software houses within the field which is typically known as Workforce Optimization (WFO) and Workforce Management (WFM). This includes everything from recording calls, Speech Analytics (automated call analysis), quality control, and workforce management as well as much more for supporting modern contact centres.
The possibilities are endless but the most important thing for us is to help you choose the right solution and ensure that your investment creates value.
We call this ‘The Axcess Nordic Experience’.
This is what we do
We help you derive value
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.