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Are you using Skype for Business for your communication with customers or citizens? Learn how to get started recording and archiving the dialogue – an introduction to Verint Verbas unique recording solution
Why should I join this webinar?

Are you using Skype for Business for your communication with customers or citizens? If your role is an IT-responsible, you most likely have a task archiving this dialogue and make it accessible for your organisation in an efficient and secure way – no matter if the reason is to be compliant with rules and regulations or an intention of improving service quality or something else.

In this webinar, recording specialist, Andras Kis-Benedek will introduce you to Verint Verbas well proven enterprise solution. A recording solution, that enables you to record al your dialogue with customers or citizens, regardless if it is a telephone call, a live chat, a screen sharing, a file sharing or a video chat – and then archive it all an make it accessible for your organization.

Verint Verba provides a full Collaboration Compliance solution for Cisco UC and Microsoft Skype for Business. More than 1.500 customers across more than 60 countries has implemented Verint Verba, including the Nordic countries. In the Nordics alone, more than 100 organisations (private and public) are using Verint Verba, and here Axcess Nordic is the Nordic business partner.

With Andras Kis-Benedek
45 min.
Held in English
Compliance – Recording for finance institutions – introduction to Verint Verba well proven enterprise solution
Why should I join this webinar?

The reason for joining this webinar, if you want a good insight in how your traditional telephony, but also Skype for Business and trading- telephony can be recorded, archived and enabled for proactive compliance-purposes in the best possible way

It is in matter of fact, that finance institute use more communication channel and tools than any other business, while at the same time the institutions are subject to most stringent compliance requirements.

At the same time, we experience a strong interest in the financial industry to recording and archive communications for proactive compliance activities. This applies to both traditional telephony, instant messasing, fx. Mictrosoft Skype for Business or trading-telephony solution, fx. BT (British Telecom).

In this webinar, recording specialist, Andras Kis-Benedek will introduce you to Verint Verbas well proven enterprise solution. A recording solution, that enables you to record al your dialogue with customers or citizens, regardless if it is a telephone call, a live chat, a screen sharing, a file sharing or a video chat – and then archive it all an make it accessible for your organization.

Verint Verba provides a full Collaboration Compliance solution for Cisco UC and Microsoft Skype for Business. More than 1.500 customers across more than 60 countries has implemented Verint Verba, including the Nordic countries. In the Nordics alone, more than 100 organisations (private and public) are using Verint Verba, and here Axcess Nordic is the Nordic business partner.

With Andras Kis-Benedek
45 min. incl. Q&A
Held in English

How to get started with resource planning tools in the contact centre – demo of Calabrio WFM
Why should I sign up?

Resource planning is a key function in a contact centre, getting the right balance of having the right number of people, at the right time, with the right skill to achieve the business service levels.

While planning for a smaller operation with straight forward opening hours for customer to call, the task of planning is fairly easy. However as soon as you are adding more agents, extend opening hour and therefore increasing the need of a more fair and flexible schedules to meet the companies need, the task for scheduling soon become a very resource draining & complex task to get it right.

Adding minor changes into the mix like ad-hoc vacation requests or adding sickness, forcing you to re schedule & re forecast the day, both which will rock the boat seriously, making it hard to reach your service level goals.

Sign up for this webinar to get a high level understanding of how a solid Workforce Management system will change the manual and trivial task of scheduling into a valuable & more automated process that will benefit not only your planners but also boosting employee engagement and creating a better customer service.

Calabrio is a global leading vendor of the suite of Workforce Optimization tools including Workforce Management or WFM, ensuring the contact center are working smarter not harder.

Calabrio a globally leading vendor of the suite of Work Force optimization tools including Workforce Management or WFM, helping the contact centre generate more value.

with Johanna Bernshed
45 min. incl. Q&A
Held in English

How to getstarted evaluating your customer calls – demo of Calabrio Quality Management
Why should I sign up?

Having a sizable contact centre you need the ability to evaluate customer calls continuously & systematically . Checking that the quality of your customer service is as you want it to be, and making sure that every single employee gets exactly the feedback & coaching needed to improve their performance as well as feeling motivated and valued.

Sign up for this webinar to get a quick understanding of how a professional Quality Management tool will improve the results of your evaluation efforts, leveraging the quality of contact centre work for a more professional and competitive future. Learn how this tool will enable you to provide your employees with a far more consistent, fair an operational feedback on their daily work.

Calabrio is a global leading vendor of the suite of Workforce Optimization tools including Workforce Management or WFM, ensuring the contact center are working smarter not harder. Calabrio a globally leading vendor of the suite of Work Force optimization tools including Workforce Management or WFM, helping the contact centre generate more value.

26. October at 02:00
with Johanna Bernshed
45 min. incl. Q&A
Held in English

About Us

We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.

Axcess Nordic A/S

Lautrupvang 6, DK-2750 Ballerup

info@axcessnordic.com

+45 70 26 41 41

CVR: 34082863

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