A modern telephony solution is a prerequisite for standing strong competition-wise and being a part of the global trading environment. It is all about quickly being able to communicate with counterparts and finding the right partner for a given deal.
We recognise that stability is a necessity in order to ensure the daily trading and there is, therefore, a tendency not to change the things which already work. However, modern telephony technology holds many options for which can help you get more out of your investment.
We can help you gauge the temperature on the market by creating insight into what is being talked about on the trading floor. This insight can also be used to detect cheating and fraud enabling you to respond in time.
Then there is the ‘cutting edge’ technology Speech Analytics which trading floors have yet to embrace in the same way as Nordic customer centres already have begun to do. However, Speech Analytics has the potential of giving you a huge competitive advantage.
Read more about Speech Analytics here.
Speech Analytics will, at the same time, be able to help you observe compliance requirements so that perhaps it is just a matter of time before we will see the first Speech Analytics installations on Nordic trading floors.
Here at Axcess Nordic, we are ready to go through the various options in the light of your individual needs and wishes.
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.