Regardless of how much effort you put into asking customers control questions, you can never be 100% sure that it is the right person you are talking to. With voice recognition (Identity Authentication), your system will learn to recognise a customer solely on the basis of the special characteristics of his/her voice in the same way it is done with the iris of the eye.
This way, you can be sure that your customer is who he/she says. And it provides a means of examining attempts of fraud by repeated calls to different departments, for example.
We help service-oriented companies and organisations throughout the Nordic countries to optimise and develop their customer experience. At the same time, we help Nordic finance houses and energy companies with telephony and information systems.